Returns & Refunds

Our 100% Satisfaction Guarantee

At lost range.® CBD, we stand behind the quality of our products and want you to have complete peace of mind when making a purchase. That's why we offer a 100% satisfaction guarantee on all our CBD products. We are confident that you will love our products and we want to ensure every customer’s satisfaction.

Since every customer’s personal needs and individual response to CBD may vary, we encourage you to make lost range.® CBD part of your daily regime for at least 30 days. If you aren't completely satisfied after this time you may simply contact us via the “Contact” form at lostrangecbd.com and we'll be happy to assist you. 

How It Works:

  1. Contact our customer support team, customerhappiness@lostrangecbd.com and let us know that you would like to initiate a refund or credit.
  2. Our team will guide you through the refund process and provide you with any necessary instructions.
  3. Upon verification, we will issue a refund for the price of the product to your original payment method, excluding any applied discount and/or shipping costs.

Conditions:

Please note the following conditions for our satisfaction guarantee:

  • The guarantee only applies to first-time purchases made directly at lostrangecbd.com. Purchases from retail stores, unauthorized sellers, or from any other website than lostrangecbd.com are not eligible for this guarantee.
  • If multiple quantities of the same product are purchased, we will only issue a refund or credit for the price of a single quantity of that product, less any applied discounts at the time of purchase.
  • Refunds issued will be for the price of the product and will exclude any shipping costs.
  • Refund requests are subject to strict review, and refunds/credits are provided at the sole discretion of lost range.® CBD.
  • lost range.® CBD reserves the right to refuse refunds or credits at any time for orders that exhibit indications of fraudulent behavior.

Contact Us:

If you have any questions or need further assistance regarding our satisfaction guarantee, please email our customer support team at customerhappiness@lostrangecbd.com .. We are here to help and ensure your satisfaction with lost range.® CBD.


THE STATEMENTS MADE REGARDING THE COMPANY’S PRODUCTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THE EFFICACY OF THE COMPANY’S PRODUCTS HAS NOT BEEN CONFIRMED BY FDA-APPROVED RESEARCH. THE COMPANY’S PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. ALL INFORMATION PRESENTED HERE IS NOT MEANT AS A SUBSTITUTE FOR OR ALTERNATIVE TO INFORMATION FROM HEALTHCARE PRACTITIONERS. PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL ABOUT POTENTIAL INTERACTIONS OR OTHER POSSIBLE COMPLICATIONS BEFORE USING ANY PRODUCT. THE FEDERAL FOOD, DRUG AND COSMETIC ACT REQUIRES THIS NOTICE.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO PRODUCT REPLACEMENT, CREDIT OR PURCHASE PRICE REFUND, AT OUR OPTION. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT, ADVICE OR TESTIMONIAL PROVIDED BY US OR ANY OF OUR AGENTS, EMPLOYEES OR CUSTOMERS WILL CREATE A WARRANTY. THE REMEDIES OF PURCHASE PRICE REFUND, CREDIT OR PRODUCT REPLACEMENT, AT OUR OPTION, ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY DEFECTIVE PRODUCTS. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE WEB SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.